The Happy™ mobile telecommunication services are provided to you by Us (or "We") and/or DiGi Telecommunications Sdn. Bhd. ("DTSB") and are subject to the following Terms and Conditions:

Service

• "Service" means the mobile telecommunication services provided on DTSB's 1800 Mhz network that allows you to make and/or receive calls. It also includes the other features and services outlined in this website and/or may be added from time to time in the future.
• We reserve the right to modify/terminate/add services in whole or in part at any time without prior notice.
• You are responsible to equip yourself with all the necessary and compatible hardware and software required to utilise any of the Services offered.
• We may at any time terminate your SIM Card and bar your access to the Service if you breach any of the terms contained herein or otherwise without giving any reason whatsoever.

Happy™ Prepaid subscriber identification module ("SIM") card

• The telephone number of each Happy Prepaid SIM Card is not exchangeable or transferable.
• A non-activated SIM Card which has passed the expiry date imprinted on it will not be usable and/or returnable.
• The SIM Card will still be capable of receiving calls and SMS messages for up till 7 days upon the expiration of the credit validity period. A reload must be performed in order to utilise the full Services. If no reload is performed during this 7-day period, the SIM Card shall be terminated after the 7th day and any remaining credit for talktime, SMS messages or any other service or benefit relating to the mobile number shall be forfeited.
• All SIM Cards must be activated within Malaysia and before the expiry date printed on the SIM Card.

Billing and charges

• You may dial *126# or call 014-3333 800 for the latest information about your talktime credit. We will not be liable for any loss, damage, costs or expenses arising from your failure to do so. (Please note that any calls made using the *116 Star Code or while you are overseas will be charged the relevant roaming rates.)
• We reserve the absolute right to alter any part of the Service and/or the pricing structure of the Services at any time without prior notice.

Happy™ Prepaid Reload Talktime

• The reload validity of the talk time credit is the period of time between the date of reloading plus 60 days. Every time you reload, your SIM Card will compare the remaining validity period of your existing talktime credit with the 60 day validity period of your new reload. The higher of the two validity periods will be effective.
• The reload airtime is not refundable. Any value that has been reloaded is not transferable or refundable. We will not be liable for any loss or damage due to reloading errors caused.
• We reserve the right to forfeit any remaining talktime credit after the expiry of the respective validity periods.

Value added services and other benefits

• Entitlement for the benefits of programs requiring registration will be subject to your successful application.
• Please ensure that you find out all the terms and conditions of the Value Added Services. Your usage of any part of the Services implies your acceptance of all the terms and conditions of the Services which may be changed from time to time without any prior notice.

General

• It is Our policy to respect the privacy of our customers and take the issue of privacy seriously. We will not monitor, edit, or disclose any personal information about you or your use of the Service, including its contents, without your prior permission unless We in good faith believe that such action is necessary to:
  
  
  1. conform to legal requirements or comply with legal process;
  2. protect and defend Our rights or property or that of DTSB;
  3. provide relevant part of the Service; or
  4. act to protect the interests of its customers or others.
  
  
• You agree that We may access your account, including its contents, as stated above or to respond to service or technical issues.
• All applicable taxes, levies and/or duties are payable by you. You must reimburse Us on demand for any such expenses which it is obliged to pay on your behalf.
• Any information stipulated in this website or any medium which may be referred to from time to time will be considered to constitute part of the Terms and Conditions as contained herein.
• We are not liable to re-imburse or compensate you for any damages, costs, expenses or loss arising from the expiration or the termination of the reload coupons or SIM Card.
• We, DTSB and its officers, employees, agents and subsidiaries shall not be liable for any loss, damage, costs, personal injury or expenses suffered by you or any third party that arises directly or indirectly as a result of the following:
  
  
  • any act, omission, error, default or negligence on Our part or on the part of DTSB or its business partners which shall not be limited to partners involved in providing/administering Happy™'s alternate reload channels.
  • any loss, distortion or mutilation of data
  • unauthorised access or usage of the Service by any third party
  • the unavailability of any part of the Service as a result of any mobile phone, inter-network or data format incompatibility, or as a result of any issues pertaining to network coverage, the unavailability of the internet or any other medium related to or required to access or use the Services or as a consequence of any other reason whatsoever.
  • the nature, quality and/or effect of the Services and/or the related content
  
  
• We make no warranty, guarantee or representation, expressed or implied regarding the condition, merchantability, availability or fitness of any part of the Service, any service/equipment provided by any third party that is necessary for the access and/or use of the services or for the quality of the DTSB network or that of any other telecommunications service provider.
• We and DTSB reserve the absolute right to take any or all necessary measures in order to prevent the abuse and/or misuse of the Service.
• You agree to fully indemnify Us if any fraud, misrepresentation and/or unauthorised or unlawful use of the Service by you, your agents, representatives or employees result in any loss, damage, costs or expenses to Us.
• These Terms and Conditions will be governed by the laws of Malaysia.
• The Terms and Conditions herein are subject to change without prior notice.